9 am to 5 pm

Monday to Friday

East Harling

Norfolk NR16 2NN

01953 718 752

info@stonestestateagents.com

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This Privacy Policy explains how we use the personal information we collect about you, how you can instruct us if you prefer to
limit the use of that information and the procedures that we have in place to safeguard your privacy. Please read it carefully and
ensure that you understand it.
By visiting our website you are accepting and consenting to the practices described in this policy.
In this Privacy Policy references to the Company shall mean Stones Estate Agents Limited.
In this Privacy Policy, the expressions “we”, “us” or “our” means Stones Estate Agents Limited.

We are committed to ensuring that your privacy is protected in accordance with the law, and all personal information shall be
held and used in accordance with the General Data Protection Regulations. For further details please visit the Information
Commissioner’s Office website at www.ico.org.uk.
We use the principal of “legitimate interest” as the basis for collecting and processing personal data for client servicing and
marketing purposes. We believe that fair and transparent treatment of your data is essential. Our aim is to therefore maintain
your data as accurately as possible and to collect data for a specified, explicit and legitimate reason. The data should be limited to
what is necessary for us to provide you with property-related information or undertake business transactions for you. As a user you have the following rights:
1. A right to be informed about our collection and use of personal information;
2. A right of access to the personal information we hold about you;
3. A right to rectification if any personal information we hold about you is inaccurate or incomplete;
4. A right to ask us to delete any personal information held about you unless we are obliged to retain the information for other
legal reasons;
5. A right to restrict or prevent the processing of your personal information;
6. A right to data portability (obtaining a copy of your data to re-use with another service or organisation);
7. A right to object to the use of your data for particular purposes.
If you wish to make a request for access to your personal information under the Data Protection Act 1998 (data subject access
request), please submit your request in writing to Nicola Innes at info@stonesestateagents.com We will acknowledge your request and confirm
what we will need from you in order to carry out your request.

When you enquire or register for services provided by us, you will provide us with certain personal information such as name,
address and contact details. This information may be provided by telephone, by electronic communications, online through our
website or via direct contact with our employees. This information will be stored on our computer systems.
We will only store your data in the UK.

The information that you provide will allow us to process your registration, confirm your identity and communicate with you
regarding relevant services to suit your needs. The relevant information is then used by us to communicate with you on any matter relating to your relationship with The Company in general.
Any calls that you make to our teams may be recorded for business management, training and security purposes.
If you contact us or send us an email, we will retain the details you provide to us including your name, your email address, and
any other information which you choose to give us.
We may place cookies on your computer or device. For further information on the cookies we use and the purposes for which we
use them see our cookie policy.

We may use the information you give us in the following ways:
1. to carry out contractual obligations which exist between you and us and to provide you with the information and services
that you request from us;
2. to notify owners of properties, you tell us you are interested in, of your interest;
3. to store your search criteria and property preferences so that we may contact you with details of properties which may be
of interest to you;
4. to provide details of your property to interested parties if you ask us to provide property marketing services (which we will
display in our offices, in marketing emails, on portals and on information sheets we produce to market your property). On
occasion, where it is in your best interest, we may provide limited information regarding your property to carefully selected
potential buyers in order to gain interest in your property for marketing purposes;
5. to provide you with information about other services we offer that are similar to those that you have already purchased or
enquired about;
6. to provide you with information about services we feel may interest you;
7. to ensure that content from our site is presented in the most effective manner for you and for your computer;
8. we may make mention of your property (but not your full name or identity) in general agent marketing following the sale of
your property.
We may use the information we collect about you in the following ways:
1. to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and
survey purposes;
2. to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
3. to allow you to participate in interactive features of our service, when you choose to do so;
4. as part of our efforts to keep our site safe and secure;
5. to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to
you;
6. to make suggestions and recommendations to you and other users of our site about goods or services that may interest you
or them.
We will delete your personal information once your request has been met or the service has been provided, except where:
1. You were interested in details of properties we are offering, when we will continue to hold your information in order to send
you information on other properties that may interest you;
2. You become a client or a buyer of a property;
3. You require us to retain it for longer;
4. We are required to retain it for longer for other legal reasons.
You have the right to withdraw your consent to us using your data and to request that we delete it.

Money Laundering Regulations 2017
In order to comply with Money Laundering Regulations 2017, we will request personal information and documentation from both
vendors and purchasers to confirm identity and address. In the case of a purchase, we will request evidence of funding and the
source of any funds being used. We will also use some of your personal data to carry out electronic identity verification.
The data collected for the purposes of Money Laundering Regulations 2017 will be processed for the purposes of preventing
money laundering and terrorist financing and will not be used for any other purpose without your express consent.

We may, during the course of your relationship with us, request additional information relevant to the provision of specific
services; this could include details such as previous property ownership and financial details for mortgage purposes. This
information may be shared with third parties where they are involved in the delivery of products or services. In such instances all
information provided to the third party will be subject to the terms of this privacy policy and those of the relevant third-party
privacy policy.
Some of the services provided by us may be supplied by third parties and therefore we will pass on the information required to
the relevant party, in order to fulfil your needs. So that we are able to monitor supplier performance and customer satisfaction,
these third parties will pass certain information such as fulfilment and complaints data back to us. Your information will be handled
in accordance with the relevant data protection legislation at all times.
We will use your contact details to keep you informed about suitable products and services provided by Stones Estate Agents Limited.
Where information is to be shared with carefully selected third parties, we will endeavour to provide you with a further
opportunity to opt out of receiving details of individual products and services at the relevant time.
If you would prefer not to receive information from us, you can opt out by emailing us your preferences.

how we keep your information safe
The information that we collect is stored on a secure database or cloud-based server with restricted access or in secure locations
with restricted physical access. We follow strict procedures in line with the requirements of the General Data Protection
Regulations to ensure that personal information is not damaged, destroyed or disclosed to a third party without your permission
and to prevent unauthorised access to your information. We also use a number of security measures to prevent electronic access.
The access to and use of the information that we collect is restricted to our employees who need the information to perform a
specific job role or activity. Where information is shared with third parties in line with this policy similar security measures are
used to protect your information.
Your information will be held and processed on computers within the UK and will not be transferred outside of the European
Economic Area.
We will retain your information for a reasonable period or for as long as is required by law.
The Internet is not a secure medium and as such you acknowledge and agree that Stones Estate Agents Limited shall not, to the fullest
extent permitted by law, be liable to you for any unauthorised usage, interception, distribution, damage or destruction of personal
data. When communicating with us you should ensure that you take all reasonable precautions to protect any sensitive personal
data.

This Policy applies only to your use of this website. The website may contain links to other websites. Please note that we have no
control over how your data is collected, stored, or used by other websites and we advise you to check the policies of any such
websites before providing any data to them.
On occasion we carry out surveys or other promotional activities which may be for our own benefit or for more general interest.
Participation in any survey is entirely optional.
We would also like to keep you informed (by telephone, post or e-mail) of selected products and services available from us, our
affiliated agencies and our carefully selected third parties. If you would prefer not to receive this information you can update your
communication preferences at any time by either sending an e-mail to one of our branches or by writing to us at our registered
address.
If any of the information that you have provided to us changes, for example if you change your e-mail address or name, please
update us as soon as possible to avoid personal information being sent to incorrect locations. Likewise, if you experience any
issues please contact us immediately.
your consent
BY SUBMITTING YOUR INFORMATION, YOU GIVE YOUR UNCONDITIONAL CONSENT TO THE USE OF THAT INFORMATION AS SET
OUT IN THIS POLICY.
If we change our Privacy Policy we will post the changes on this page. Continued use of our services will signify that you agree to
any such changes.
In providing information about individuals other than yourself, you confirm that you have obtained express consent for use of
such information.
If you have any cause for complaint about our use of your personal data, please contact us on info@stonesestateagents.com.  We will address your
concerns and attempt to solve the problem to your satisfaction.
You also have the right to lodge a complaint with the Information Commissioner’s Office. For further information about your
rights, please contact the Information Commissioner’s Office, or your local Citizens Advice Bureau.